rugi99 Terms and Conditions of Use

1. Introduction

These terms and conditions ("Agreement") govern the relationship between rugi99 ("platform", "we", "us") and every individual ("user", "you") who registers, accesses or uses the rugi99 online gambling platform accessible through the website rugi99.onl.

rugi99 operates under an international licence and provides online gambling services covering online slots, live casino, sports betting, arcade games and various other game categories to eligible users.

All transactions, bets, bonus activities and communications conducted through the rugi99 platform are subject to this agreement. This document should be read together with the Privacy Policy and the Responsible Gambling page of rugi99, all of which together form the complete agreement between you and this platform.

2. User Eligibility

To register and use rugi99, users must meet all of the following eligibility requirements without exception:

• Be at least 21 years old on the date of registration.
• Not be located in a jurisdiction that prohibits online gambling activities.
• Register in a personal capacity, not on behalf of another person or entity.
• Have never had an account at rugi99 terminated due to misconduct or fraud.
• Not be included on any self-exclusion list submitted to this platform.

rugi99 reserves the right at any time to request proof of identity or age in the form of valid documents such as a national identity card (MyKad) or passport for verification purposes. Failure to provide the requested documents within the stipulated timeframe may result in the account being suspended or terminated.

3. Account Registration and Management

Each user is only permitted to register one (1) account at rugi99. Holding more than one account — whether directly or using another person's details — constitutes a breach of these terms. All duplicate accounts will be terminated and any funds held within them may be confiscated.

During registration, users are required to provide complete, accurate and current information including their full name, mobile phone number and an active email address. Incorrect or misleading information may result in the account being suspended until verification is successfully completed.

Users are fully responsible for all activities that occur under their account and must ensure their password is kept securely. If you suspect unauthorised access to your account, please contact rugi99 support immediately via Live Chat 24/7.

4. Deposits and Withdrawals

rugi99 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay, and cryptocurrency (USDT, BTC, ETH). All amounts are stated in Malaysian Ringgit (RM) unless otherwise specified for cryptocurrency transactions.

• Minimum deposit: RM20 per payment method.
• Minimum withdrawal: RM100 per withdrawal request.
• Withdrawals are typically processed within 1 hour.
• Withdrawals will only be processed to an account or e-wallet registered in the same user's name.

rugi99 reserves the right to delay or withhold withdrawals for security checks, identity verification, or where there are indications of suspicious activity. In such cases, the user will be contacted by the support team for further information.

All deposits made are final. rugi99 is not liable for any errors made by the user during the deposit process, such as entering an incorrect account number or selecting an unsuitable payment method.

5. Bonuses, Promotions and VIP Programme

rugi99 offers various incentives to users, subject to wagering requirements that vary depending on the type of promotion. All bonuses are optional — users are not required to accept any bonus.

Welcome Bonus: rugi99 offers a first deposit bonus of 120% up to RM300. For example, a deposit of RM100 will yield a bonus of RM120, bringing your balance to RM220, with a wagering requirement of RM1,800 (RM120 × 15 times). For a deposit of RM600, a bonus of RM300 is awarded, bringing the balance to RM900 with a wagering requirement of RM4,500 (RM300 × 15 times).

VIP Programme: rugi99 VIP members enjoy weekly cashback based on their membership tier: Bronze (up to 0.2%), Silver (up to 0.5%), Gold (up to 0.7%), Platinum (up to 1.0%) and Diamond (up to 1.2%). VIP tier upgrades depend on the user's playing activity over time.

• Bonuses cannot be withdrawn directly — they must first be wagered in accordance with the applicable wagering requirements.
• Any attempt to abuse the bonus system will result in the bonus being voided.
• rugi99 reserves the right to modify or withdraw any promotion at any time without prior notice.
• Each promotion has a specific validity period — expired bonuses cannot be used.

6. Permitted and Prohibited User Conduct

rugi99 users are required to use this platform responsibly, honestly and in accordance with the rules set out. The following conduct is strictly prohibited:

• Use of automated software, bots, scripts or any technology that manipulates games or data entry systems.
• Sharing or selling an account to another party.
• Attempting to exploit any technical vulnerability or error in the rugi99 system.
• Depositing, holding or using funds derived from illegal activities through this platform.
• Spreading inappropriate, disruptive or unlawful content through rugi99 communication channels.
• Falsifying or impersonating the identity of another rugi99 user or staff member.
• Placing bets on behalf of third parties for commercial purposes without written consent from rugi99.

Any breach of these rules gives rugi99 the right to suspend accounts, void transactions, forfeit balances and take appropriate legal action.

7. Account Suspension and Termination

rugi99 reserves the right, at its sole discretion, to suspend or terminate a user's account without prior notice in the following circumstances:

• The user violates any provision of these terms and conditions.
• The user provides false information during registration or verification.
• There is suspicious activity associated with the user's account.
• The user is found to have abused the rugi99 bonus or promotion system.
• There is a request from a law enforcement authority or relevant regulatory body.

Users may also request to close their own account at any time through rugi99 customer support. The request will be processed once all pending transactions have been settled.

8. Limitation of Liability

rugi99 and its affiliates are not liable for any direct, indirect, consequential or special losses arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions, technical delays or system failures beyond rugi99's control.
• Errors or inaccuracies in game content or information displayed.
• Unauthorised access to a user's account resulting from the user's own negligence.
• Financial losses incurred as a result of betting decisions made by the user.

The rugi99 platform is provided "as-is" and rugi99 does not guarantee that its services will always be free from disruption, secure or entirely free from errors.

9. Personal Data Protection

rugi99 collects, stores and processes users' personal data in accordance with this platform's Privacy Policy. By using rugi99, you agree to the data collection and usage practices described in that document.

User data is protected using encryption technology and appropriate security measures. rugi99 will not sell or disclose users' personal data to third parties for marketing purposes without user consent, unless required by law.

10. Governing Law and Jurisdiction

These terms and conditions are governed by the applicable laws under rugi99's international licence. Any dispute arising in connection with these terms or the use of the rugi99 platform will be resolved through a mutually agreed arbitration process, or through a tribunal with appropriate jurisdiction.

Users are solely responsible for ensuring that the use of online gambling platforms is lawful under their local or regional laws. rugi99 is not responsible for any breach of local laws committed by users.

11. Amendments to Terms and Conditions

rugi99 reserves the right to amend, update or replace any part of these terms and conditions at any time without prior notice. The latest version will always be displayed on this page along with the most recent update date.

Continued use of the rugi99 platform after an amendment takes effect means the user accepts the amended terms. If you do not agree with any amendment, you should stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns or complaints regarding these terms and conditions, the rugi99 support team is available to assist through the following channels:

• Live Chat 24/7 — available directly on the rugi99 platform in Bahasa Melayu and English.
• Email: [email protected]

The rugi99 customer service team operates 24 hours a day, 7 days a week and is ready to assist in Bahasa Melayu and English. We aim to respond to every enquiry to the best of our ability.