Privacy Policy rugi99

1. Introduction

This Privacy Policy explains how rugi99 ("we", "our platform") collects, uses, discloses, stores and protects your personal information when you register an account, make a deposit, withdraw funds, play games or interact with any feature of the rugi99 website.

By using the rugi99 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform. We encourage you to read this document carefully before registering an account.

This policy may be updated from time to time in line with changes in law, licensing requirements or platform improvements. The date of the latest revision will appear at the top of this document and on our Privacy Policy page.

2. Information We Collect

To provide our services in a safe and orderly manner, rugi99 collects several categories of information from users, namely:

• Registration information: full name, date of birth, email address, mobile phone number and the username you choose when opening an account.
• Identity verification information: identity card number (MyKad) or other valid identification documents, required to meet KYC (Know Your Customer) requirements under international licensing.
• Financial information: e-wallet details (Touch 'n Go eWallet, DuitNow, ShopeePay), online banking account name via FPX, or cryptocurrency wallet addresses (USDT, BTC, ETH) that you use for deposits and withdrawals. We do not store credit or debit card numbers.
• Usage data: game history, betting activity, login session data, IP address, device type, internet browser, operating system and general location based on IP.
• Communications: the content of your correspondence with our support team via live chat or email.
• Cookies and tracking technologies: rugi99 uses cookies to remember language preferences, login sessions and to improve the user experience on the platform.

3. Purpose of Using Information

The information we collect is only used for the following purposes:

• Verifying user identity during registration and maintaining account security.
• Processing deposits and withdrawals through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Complying with legal requirements and international licensing requirements, including anti-money laundering obligations.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Sending promotional information, platform updates and bonus offers — only to users who have given consent to receive such communications.
• Improving service quality, identifying technical issues and enhancing platform security.
• Preventing fraud, multi-account use, and activities that violate rugi99's Terms & Conditions.

4. Sharing Information with Third Parties

rugi99 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share information in the following limited circumstances:

• Payment service providers: Information needed to process financial transactions is shared with the relevant payment processors (for example, FPX providers, cryptocurrency wallet providers).
• Game software providers: Minimum technical data required by third-party game providers to ensure games function properly.
• Legal requirements: If required by a court order, regulatory body directive or valid legal obligation, we will disclose the necessary information.
• Security protection: In situations involving fraud, cybercrime or serious security threats, we have the right to share relevant information with the relevant authorities.

All third parties involved in data management are bound by confidentiality agreements and data protection obligations equivalent to the standards we practise.

5. Data Storage and Retention Period

Your personal information is stored on secure servers protected by appropriate technical and organisational security measures. Access to this data is granted only to staff who need the information to carry out their duties.

Active account data is retained for as long as your account remains active. After account closure, we retain the necessary records for the period required by licensing and relevant legal requirements, before a secure deletion process is carried out.

Financial transaction records are retained for the period required by financial regulations and international licensing for audit and compliance purposes. Data that is no longer needed will be deleted or anonymised in accordance with our internal procedures.

6. Data Security

rugi99 implements multiple layers of security controls to protect your personal information from unauthorised access, disclosure, modification or unlawful destruction:

• Data encryption during transmission using SSL/TLS technology.
• User passwords are stored in hashed form — we cannot view your original password.
• Two-factor authentication (2FA) that can be enabled for additional account security.
• Continuous account activity monitoring to identify suspicious access attempts.
• Regular security audits by independent parties to ensure our systems always meet the latest standards.

Although we take all reasonable steps to protect your data, no online system is completely secure. We encourage you to use a strong password and not share your login information with anyone.

7. Cookies and Tracking Technologies

The rugi99 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you browse our website. We use cookies for the following purposes:

• Session cookies: Maintaining your login status during an active session so you do not need to log in repeatedly.
• Preference cookies: Storing your language settings and display preferences for ease of use.
• Analytics cookies: Collecting aggregated data on website usage patterns to help us improve the interface and services.
• Security cookies: Helping to identify suspicious login attempts and protecting your account.

You can manage or disable cookies through your internet browser settings. However, disabling certain cookies may affect platform functionality and your login experience.

8. User Rights Regarding Personal Data

As a rugi99 user, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You may request correction of any inaccurate or incomplete information in your records.
• Right of erasure: In certain circumstances, you may request deletion of your personal data, subject to record-keeping obligations required by law.
• Right to restrict processing: You have the right to object to or limit the use of your data for certain purposes such as direct marketing.
• Right to data portability: You may request a copy of your personal data in a machine-readable format.

To exercise any of the above rights, please contact the rugi99 support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable period and in accordance with the required identity verification procedures.

9. Links to Third-Party Sites

The rugi99 platform may contain links to third-party websites or services, including game providers. This Privacy Policy applies only to the rugi99 platform. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit.

10. Cross-Border Data Transfers

As rugi99 operates under international licensing, user data may be processed or stored on servers located outside Malaysia. In all cases, we ensure that any such data transfer is carried out with adequate safeguards and complies with appropriate data security standards, including valid data transfer agreements between the entities involved.

11. Privacy Enquiries and Complaints

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the rugi99 support team:

• Live chat: 24/7 support is available via the live chat button on our website, in Bahasa Melayu and English.
• Email: [email protected]

We are committed to addressing every enquiry seriously and providing a response within a reasonable timeframe. Your satisfaction and trust are our priority.